My journey with CBT was very unexpected – but very fruitful! Within a couple of months, my career life changed from being a “know-it-all” person, to a much more mature, professional and confident person. The Lecturers set such great examples, plus they did not hold back on their years of knowledge – that alone made me realize that our Group has a long road ahead of us with regards to debt collecting. I did not only gain more knowledge, but working with people on a daily basis, as I train many people within our Group, my people skills developed in such a manner that we, as a Credit Control Team became very close, but most importantly, we realized that unity increases power. It is great to know that I built relationships with people who are true Mentors. Overall the journey and the people I met will be treasured within my heart for years to come.